WEST DES MOINES, IA (WGEM) – Hy-Vee, Inc. stated it’s conducting an investigation into a data incident involving some of its payment processing systems.
Hy-Vee officials stated that Hy-Vee takes the security of payment card data very seriously and wants to make customers aware of an investigation they are conducting into a security incident involving their payment processing systems that is focused on transactions at some Hy-Vee fuel pumps, drive-thru coffee shops and restaurants.
Officials stated that after recently detecting unauthorized activity on some of their payment processing systems, they immediately began an investigation with the help of leading cybersecurity firms.
They also said they notified federal law enforcement and the payment card networks.
Officials stated that they believe the actions they have taken have stopped the unauthorized activity on their payment processing systems.
The investigation is focused on card transactions at fuel pumps, drive-thru coffee shops and restaurants. Officials stated these locations have different point-of-sale systems than those located at Hy-Vee grocery stores, drugstores and inside of convenience stores.
Based on a preliminary investigation, officials believe payment card transactions that were swiped or inserted on these systems, which are utilized at front-end checkout lanes, pharmacies, customer service counters, wine & spirits locations, floral departments, clinics and all other food service areas, as well as transactions processed through Aisles Online, are not involved.
Because the investigation is in its earliest stages, officials stated they do not have any additional details to provide.
Officials stated they will provide a notification to customers as it gets further clarity about the specific timeframes and locations that may have been involved.
It is always advisable to closely monitor your payment card statements for any unauthorized activity. If you see an unauthorized charge, immediately notify the financial institution that issued the card because cardholders are not generally responsible for unauthorized charges reported in a timely manner. The phone number to call is typically located on the back of the payment card.
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